YONKON / RETURNS & REFUNDS
Need to make a return?
Start here.
Find the steps for requesting a return, reporting an order issue and understanding how refunds are handled.
YOUR NEXT STEPS
A return, one step at a time.
Contact our team before sending an item back so we can review your request and provide the correct instructions.
Tell us what happened
Send your order number, product name and the reason for your request. Include photos if the item is damaged, incorrect or incomplete.
Confirm the next step
Our team will review the issue and explain the applicable return instructions, destination and any costs under this policy.
Return & resolution
If a return is required, follow the supplied instructions. We will review the returned item and communicate the outcome.
BEFORE YOU SEND IT BACK
Return conditions.
01 / TIMEFRAME
Return request window
[INSERT RETURN REQUEST DEADLINE, WHETHER DAYS ARE CALENDAR OR BUSINESS DAYS, AND WHETHER THE WINDOW STARTS AT DELIVERY]
[INSERT DEADLINE FOR SHIPPING AN APPROVED RETURN]
02 / ITEM CONDITION
Product & packaging
[CONFIRM WHETHER CHANGE-OF-MIND RETURNS MUST BE UNUSED, WHETHER OPENED ITEMS ARE ACCEPTED, AND WHICH PACKAGING AND ACCESSORIES ARE REQUIRED]
Damaged, faulty or incorrect items are reviewed separately from change-of-mind requests.
03 / SHIPPING & FEES
Return costs
Change-of-mind return shipping: [INSERT WHO PAYS AND HOW SHIPPING IS ARRANGED].
Incorrect, faulty or transit-damaged items: [INSERT COST RESPONSIBILITY AND PROCESS].
Restocking fee: [STATE NONE OR THE EXACT FEE AND CONDITIONS].
04 / EXCEPTIONS
Special items & exclusions
[LIST ANY CHANGE-OF-MIND EXCLUSIONS FOR USED ITEMS, CONSUMABLES, CLEARANCE ITEMS OR SPECIAL ORDERS. IF NONE APPLY, STATE THAT CLEARLY]
Nothing in this policy excludes consumer rights that cannot lawfully be excluded.
DAMAGED, INCORRECT OR INCOMPLETE?
Help us understand the issue.
Contact us promptly after discovering an issue. Keep the item and packaging while the request is reviewed.
- Your order details Include your order number and the email address used at checkout.
- A clear description Tell us what is wrong, which item is affected, and whether any components are missing.
- Supporting photos Show the issue, product label and packaging where relevant. Do not operate a damaged item to record a video.
CHANGES TO YOUR ORDER
Cancellations & exchanges.
Before dispatch
Contact us as soon as possible if you want to cancel. U.S. orders ship within 3 days, so an order may already be in fulfilment when you contact us. [INSERT PRE-DISPATCH CANCELLATION CONDITIONS AND ANY APPLICABLE FEES]
After dispatch
Contact us to confirm the available options. Do not assume that refusing delivery will cancel the order or automatically result in a refund. [INSERT POST-DISPATCH CANCELLATION PROCESS AND COSTS]
Exchanges
[CONFIRM WHETHER DIRECT EXCHANGES ARE AVAILABLE OR WHETHER CUSTOMERS MUST RETURN AND REORDER, INCLUDING ANY COSTS OR CONDITIONS]
AFTER YOUR RETURN
How refunds are handled.
Return assessment, refund issuance and bank processing are separate stages.
Return assessment
Returned items are reviewed against the applicable conditions. We will communicate whether a refund is approved and explain any deductions or reasons for refusal.
Refund amount
[STATE HOW REFUNDS ARE CALCULATED, INCLUDING ORIGINAL SHIPPING CHARGES, DISCOUNTS, TAXES, RETURN LABEL COSTS AND ANY RESTOCKING FEE]
Refund timing
[INSERT THE NUMBER OF BUSINESS DAYS TO ISSUE A REFUND AND THE EVENT THAT STARTS THIS PERIOD] . The payment provider may require additional time for the credit to appear.
Refund method
[CONFIRM WHETHER REFUNDS GO TO THE ORIGINAL PAYMENT METHOD AND DESCRIBE ANY EXCEPTIONS]
COMMON QUESTIONS
Before you start a return.
Can I return an item to any Yonkon warehouse?
Contact support for the correct return destination. Our U.S. warehouse network does not mean every warehouse accepts customer returns. Follow the address and instructions provided for your request.
What if I no longer have the original packaging?
Tell support before sending the item. Packaging requirements for change-of-mind returns are described above. If the item is faulty, damaged or incorrect, explain the circumstances so the appropriate process can be reviewed.
What if only one part of my kit is missing?
Include the product model, missing part name or part number, and a photo of the received contents. Wait for instructions before returning the whole kit; the appropriate solution depends on the issue.
Is a return the same as a warranty claim?
A change-of-mind return and a claim about a product fault are different requests. For a fault, include your product model, purchase details and a description of the problem. Applicable warranty terms and consumer rights will be considered.
My refund has not appeared. What should I do?
Check whether you have received confirmation that the refund was issued. Then check with your payment provider. If you still need help, contact us with your order number and refund confirmation details.
LET'S FIND THE NEXT STEP
Contact Yonkon support.
To request a return or report an order issue, include your order number, product name and a short description. Add relevant photographs if the product is damaged, incorrect or incomplete.
You can also use the Contact or WhatsApp link in our website navigation. Confirm return instructions before shipping an item.