YONKON / SHIPPING & DELIVERY
Stocked across the USA.
Ships within 3 days.
Ready for your next outdoor project. With extensive inventory in warehouses across multiple U.S. states, Yonkon ships U.S. orders within 3 days of purchase.
U.S. stock. Ready to ship.
We hold extensive inventory across our U.S. warehouse network. U.S. orders are dispatched within 3 days of purchase. Carrier transit time is additional and depends on your destination.
WHAT HAPPENS NEXT
From your order to your outdoors.
Here is what to expect before dispatch, during delivery and when your garden tools arrive.
Place your order
Choose your tools, review the kit contents and confirm your delivery address. Keep your order confirmation for reference.
CHECK YOUR ORDER DETAILSShips within 3 days
Your U.S. order is dispatched within 3 days of purchase, supported by extensive inventory in warehouses across multiple U.S. states.
DISPATCHED FROM THE USAFollow your delivery
Use the tracking information available for your shipment to follow carrier updates. Inspect your package and contents when they arrive.
CARRIER TRANSIT & ARRIVALBEFORE YOU ORDER
The delivery details.
U.S. warehouse inventory
Yonkon holds extensive inventory in warehouses across multiple U.S. states. U.S. orders are shipped from our U.S. warehouse network.
Dispatch timeframe
U.S. orders ship within 3 days of purchase. This is the period before carrier transit and does not include the journey to your address.
Arrival estimates
Delivery time after dispatch varies by destination and carrier. Refer to any delivery estimate supplied for your order and the latest tracking updates.
Shipping availability
Review the shipping options available for your address at checkout. If no option appears for your destination, contact us with the product name and postal code before ordering.
Shipping charges
Review the shipping charge shown at checkout before paying. Any delivery offer should be checked against its stated conditions and your selected destination.
Address changes
Check your street address, apartment or unit number and postal code before payment. Contact us promptly if a correction is needed after ordering. Changes depend on the order's fulfilment status.
WHEN YOUR ORDER ARRIVES
Three checks before your first use.
- 01 / Inspect the package Check for visible damage. Photograph any affected areas and keep the packaging if there is an issue.
- 02 / Check your kit Compare the tools and accessories with your order and the packing list, including any batteries and chargers included in your selected kit.
- 03 / Read the instructions Follow the manual for your exact model before assembly, charging or operation. Do not use a damaged tool or battery.
HELPFUL ANSWERS
Shipping & delivery FAQs.
Where do you ship U.S. orders from?
We ship U.S. orders from our U.S. warehouse network. Yonkon maintains extensive inventory in warehouses across multiple U.S. states.
How quickly will my order ship?
U.S. orders ship within 3 days of purchase. This timeframe covers dispatch from our warehouse network. Carrier transit time is additional.
Does this mean my order arrives within 3 days?
No. Shipping within 3 days means your order is dispatched within that period. Arrival depends on your delivery address and the carrier's transit time.
Review your shipment's tracking information for the latest delivery estimate.
How can I track my order?
Check your order-status page and any shipping messages associated with your purchase. Use the tracking link, when available, to view the carrier's latest updates.
If you cannot locate your order information, check your spam folder or contact us with the email address used at checkout.
Why has my tracking not updated?
A tracking number may be created before the carrier records its first scan. Check whether the status shows label creation or that the carrier has received the shipment.
If the expected delivery window has passed or you need clarification, contact us with your order number and tracking details.
Can I change my shipping address after ordering?
Contact us as soon as possible with your order number and corrected address. We will check whether a change is possible based on the order's fulfilment status.
Do not assume the address has been updated until you receive confirmation.
What if only part of my order arrives?
Check your order information for additional shipments or tracking numbers. Compare the items received with your order and the packing list.
If an item is unaccounted for, contact us with your order number and a list of the items you received so we can investigate.
What should I do if my order arrives damaged?
Do not use a damaged tool or battery. Keep the packaging and contact us with your order number, a description of the issue, and clear photos of the item, packaging and shipping label.
Confirm the next steps and any return instructions with our team before sending an item back.
Tracking says delivered, but I cannot find my package.
Check the delivery address and any delivery photo or location note from the carrier. Look in designated safe places and check with household members or building reception.
If the package is still missing, contact the carrier and our team with your order number and tracking information.
WE'RE HERE TO HELP
A question about your order?
Use the Contact or WhatsApp link in our website navigation to reach Yonkon. Include your order number and the email address used at checkout so we can identify your purchase.