Support

YONKON / CUSTOMER SUPPORT

Your next project.
Our team, here to help.

Choosing a garden tool, checking an order or looking for after-sales help? Tell us what you need and let's find your next step.

Message on WhatsApp Find the right help

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Prefer an online form? Open our Contact page and tell us how we can help.

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LET'S START WITH YOUR QUESTION

What can we help you with?

Choose a topic to start an email with the right subject. Add the details below so our team can understand your request.

01 / BEFORE YOU BUY

Choosing a product

Ask about hose reels, cordless tools, kit contents or the right model for your garden.

Ask a product question →
02 / YOUR ORDER

Shipping & delivery

Need help with dispatch, tracking or a delivery address? Have your order number ready.

Get order support →
03 / AFTER YOUR PURCHASE

Product & warranty help

Tell us the model and what happened. Include photos of the product label and the issue where relevant.

Ask for product support →
04 / RETURNS

Returns & refunds

Contact us about your purchase before shipping an item back so we can explain the next steps.

Discuss a return →
05 / PARTS & SETUP

Manuals & compatibility

Ask about instructions, replacement parts or battery compatibility for your exact model.

Find the right information →
06 / WORK WITH YONKON

Wholesale & partnerships

Share your business, product interests and proposed collaboration or order quantity.

Start a conversation →

THE PEOPLE BEHIND YOUR PRODUCTS

Meet the Yonkon support team.

From your first product question to help after delivery, our team is your point of contact for your Yonkon purchase.

Eight members of the Yonkon after-sales team wearing black Yonkon shirts beneath the yellow brand logo.
Product questions, order enquiries and after-sales assistance.

A LITTLE DETAIL GOES A LONG WAY

Help us help you.

Include these details in your message where relevant. If you have not ordered yet, tell us which product you are considering and what you want to use it for.

  • Your order number Find it in your order confirmation email.
  • Your product model A photo of the product label can help.
  • A short description Explain the question or issue and when it began.
  • Relevant photos Show the affected item, part or packaging.

Do not send passwords or full payment-card details. Do not operate a damaged tool or battery to demonstrate a fault.

QUICK ANSWERS

Before you contact us.

How quickly do U.S. orders ship?

U.S. orders ship within 3 days of purchase, supported by inventory in warehouses across multiple U.S. states. This is the dispatch timeframe; carrier transit time is additional.

Where can I check my order status?

Start with your order confirmation and any available order-status or tracking link. If you need help, send us your order number and the email address used at checkout.

What should I include for a battery compatibility question?

Send the tool, battery and charger model numbers, or clear photos of their labels. Matching voltage alone does not confirm compatibility.

Can I send an item directly to a warehouse?

Contact us for return instructions first. The address on your parcel may not be the correct return or service destination.

Where can I find buying and care guides?

Visit Yonkon Guides for general buying and care articles. Always follow the operating instructions for your exact product model.

LET'S FIND YOUR NEXT STEP

Talk to Yonkon.

Whether you are planning a purchase or need help with an existing order, start with a message to our team.

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