Warranty

YONKON / WARRANTY & SUPPORT

Know your coverage.
Find your next step.

Warranty information for your garden tools, watering equipment and accessories, with guidance on getting help when something is not working as expected.

DRAFT — COMPLETE BEFORE PUBLICATION. Confirm the warranty terms and proposed support process, replace all highlighted fields, and remove this notice before publishing. Effective date: [INSERT DATE].

START WITH YOUR PRODUCT

Coverage by product type.

Check the warranty for your exact model and its components. Tool bodies, batteries, chargers and accessories may have different coverage.

01 / GARDEN POWER TOOLS

Cordless tools

Leaf blowers, grass trimmers and mini chainsaws.

WARRANTY PERIOD [INSERT TERM AND COVERED MODELS]

02 / OUTDOOR WATERING

Hose reels

Retractable hose reels and their included components.

WARRANTY PERIOD [INSERT TERM AND COVERED COMPONENTS]

03 / POWER & ACCESSORIES

Batteries & chargers

Batteries and charging equipment supplied with eligible tools or purchased separately.

WARRANTY PERIOD [INSERT SEPARATE TERMS IF APPLICABLE]
Keep your purchase information. Your order confirmation and product model help identify the warranty terms associated with your purchase.

THE IMPORTANT DETAILS

Understand your warranty.

Who provides the warranty?

[CONFIRM THE WARRANTOR'S LEGAL NAME AND POSTAL ADDRESS, AND WHETHER COVERAGE IS PROVIDED BY YONKON OR THE PRODUCT MANUFACTURER]

Who and where are covered?

[STATE ELIGIBLE PURCHASERS, SALES CHANNELS, COUNTRIES, TRANSFERABILITY AND WHETHER COMMERCIAL USE IS COVERED]

When does coverage begin?

[STATE WHETHER COVERAGE BEGINS ON PURCHASE OR DELIVERY, AND ANY REGISTRATION REQUIREMENT]

What is covered?

[DESCRIBE THE COVERED DEFECTS, COMPONENTS AND APPLICABLE CONDITIONS FOR EACH PRODUCT]

What is not covered?

[DEFINE ANY EXCLUSIONS, INCLUDING THE TREATMENT OF NORMAL WEAR, CONSUMABLES AND DAMAGE CAUSED BY MISUSE. DISTINGUISH WEAR FROM A COVERED DEFECT]

What happens to an approved claim?

[STATE THE AVAILABLE REPAIR, REPLACEMENT OR REFUND REMEDIES, WHO CHOOSES THE REMEDY, AND THE EXPECTED SERVICE TIMEFRAME]

Who pays service and shipping costs?

[STATE RESPONSIBILITY FOR DIAGNOSIS, PARTS, LABOR, OUTBOUND AND RETURN SHIPPING, INCLUDING COSTS FOR CLAIMS NOT COVERED BY THE WARRANTY]

Coverage after repair or replacement

[STATE THE WARRANTY PERIOD FOR REPAIRED OR REPLACEMENT ITEMS]

GETTING HELP

Start a warranty enquiry.

Contact support before shipping a product or arranging paid repair work so the appropriate next steps can be explained.

01

Share the details

Tell us your order number, product model and what happened. Include the date you first noticed the issue.

02

Review the issue

Support can identify the applicable terms and explain what information or inspection is needed to assess the request.

03

Confirm the next step

Follow the instructions supplied for your case. Any return destination, costs and approved remedy should be confirmed before you proceed.

Have these details ready.

  • Your order number or other proof of purchase.
  • The product model and serial number, if present.
  • A description of the issue and when it began.
  • Clear photos of the product label and affected area.
  • The contact details associated with your purchase.
Do not operate a damaged item for a demonstration. If a tool or battery appears unsafe, stop using it. Tell support about the condition before arranging inspection or return shipping.

HELPFUL ANSWERS

Common warranty questions.

Do batteries have the same warranty as the tool?

Check the product coverage section above for the specific battery and tool terms. Do not assume that every component in a kit has the same warranty period.

Can I send a product to any Yonkon warehouse?

Contact support for the correct instructions. Our U.S. inventory locations should not be assumed to be warranty service or customer return locations.

What if I cannot find my order number?

Check the email address used at checkout for your order confirmation. If you still cannot find it, contact support with the purchaser's name, email address and approximate purchase date. Do not send full payment-card details.

Is shipping damage handled as a warranty claim?

Report damage discovered on arrival promptly, with photos of the item and packaging. Delivery issues and faults that develop during use may require different handling. Support can explain the appropriate process.

Is a warranty claim the same as a return?

A request about a product fault is different from a change-of-mind return. Review the relevant warranty or return terms for your situation. Applicable consumer rights remain unaffected.

YOUR RIGHTS

Warranty terms & consumer rights.

Nothing in this warranty is intended to exclude or restrict rights or remedies that cannot lawfully be excluded. Applicable rights may vary depending on your location.

Before publication, confirm the appropriate warranty designation and any jurisdiction-specific disclosures. Ensure the final terms match product listings, packaging and the support process actually provided.

YONKON CUSTOMER SUPPORT

Let's understand the issue.

Include your product model, purchase details and a short explanation when contacting us. You can also use the Contact or WhatsApp link in our website navigation.

Warranty enquiries: [INSERT MONITORED SUPPORT EMAIL]

[INSERT ANY CLAIM NOTIFICATION DEADLINE AND CONFIRMED RESPONSE TIMEFRAME]